Shipping policy
At Velareo, we aim to provide clear and transparent shipping information so you know exactly what to expect when placing an order with us.
Order Processing Time
All orders are processed within 2–3 business days.
This includes order verification, quality checks, and packaging.
Orders are not shipped on weekends or public holidays.
Once your order has been shipped, you will receive a shipping confirmation email with tracking details.
Shipping & Delivery Time
The estimated delivery time is 7–14 business days after the order has been dispatched.
Delivery times may vary depending on:
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Your location
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Carrier performance
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Seasonal demand or holidays
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Customs processing (if applicable)
These timeframes are estimates, not guarantees. While most orders arrive within the stated timeframe, delays can occasionally occur due to factors outside our control.
Tracking Information
Once your order is shipped, a tracking link will be provided via email.
Please note:
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Tracking updates may take 24–72 hours to appear after dispatch
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Temporary gaps in tracking updates are normal while the package is in transit
Shipping Destinations
We currently ship to the United States and selected international locations.
Please ensure that your shipping address is complete and accurate at checkout. We are not responsible for delays, failed deliveries, or lost packages caused by incorrect or incomplete address information.
Delays & Exceptions
Shipping delays may occur due to:
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High order volume
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Weather conditions
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Carrier delays
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Customs clearance
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Incorrect address details
We appreciate your patience and will assist you where possible if delays occur.
Lost or Missing Packages
If your tracking status shows “Delivered” but you have not received your package:
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Please check with household members, neighbours, or your local carrier
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Contact us within 7 days of the delivery date so we can investigate further
Contact Us
If you have any questions about shipping or your order, please contact us:
Email: support@velareo.com
Response Time: 12–24 business hours
By placing an order with Velareo, you acknowledge and agree to the shipping terms outlined above.